Support

Find help articles, guides, and tutorials for using Command Established.

Administration

Understanding the Activity Log

Track every change made in your department — who edited what, when, and exactly what changed.

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Getting Started

Understanding Permissions & Groups

Learn how to control who can see and edit what in your department using roles, permissions, and groups.

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Install as an App

Add Command Established to your home screen or dock on any device — no app store required.

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Importing & Exporting Data

Bulk Data Import

Move your inventory, hydrants, and more into Command Established from spreadsheets — with AI-assisted column mapping — and export it all back out anytime.

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Notifications

Enable Push Notifications

Turn on push so you get incident alerts, assignments, and reminders on your phone, tablet, or computer — even when the app is closed.

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Integrations

Set Up CAD Email Integration

Connect your dispatch system so CAD emails automatically create incidents — no manual data entry required.

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NERIS Integration

How to Enroll Command Established in NERIS

Step-by-step guide for enrolling Command Established as a third-party integration in your NERIS account.

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How to Code Fireworks-Related Incidents in NERIS

Coding fireworks-related fires, injuries, and citizen complaints consistently, based on the NERIS Navigator guidance.

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Check-Offs & Inspections

Check-Off Templates

Create reusable checklists for daily apparatus checks, SCBA inspections, and equipment inventories — with critical flags, required notes, and photo attachments.

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QR Codes + Check-Offs

Pair QR codes with check-off templates to put daily apparatus checks, SCBA inspections, and equipment inventories right where the work happens.

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Permits

Permits: Setup, Applications & Payments

Set up permit types, fee schedules, and public application forms. Manage the review workflow and collect payments online.

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Setting Up Stripe for Permit Invoice Payments

Connect a Stripe account to your department so applicants can pay permit invoices online with credit card, debit card, or ACH transfer.

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Inventory & Maintenance

Work Orders for Fire Department Operations

Manage maintenance tasks, equipment inspections, recurring schedules, and vendor tracking with work orders.

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Inventory Management Best Practices

Organize, track, and maintain your department's equipment — from SCBA compliance to ISO audit readiness.

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Scheduling & Payroll

Scheduling: Shift Patterns, Platoons & Time-Off

Set up your department's shift schedule with rotation patterns, platoon assignments, time-off requests, and staffing requirements.

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Running Payroll Reports

Generate per-person time-sheet reports for any pay period, review the daily breakdown, and export a CSV that drops straight into your payroll processor.

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Communications

Log Books

Set up log books for station activity, shift pass-on reports, apparatus notes, and department announcements — with @-mentions, templates, and read acknowledgements.

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Training & Skills

Training Management Best Practices

Build your training program, track certifications, prepare for ISO audits, and keep every hour documented.

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Skill Check-Offs

Record what your members can do — batch sign-offs after training sessions and individual check-offs from personnel records.

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