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Terms of Use

Last updated: April 15, 2026

1. Acceptance of These Terms

These Terms of Use (the "Terms") are a binding contract between Command Established, LLC, a Delaware limited liability company ("Command Established," "we," "our," or "us"), and the fire department or other organization that signs up for the Service, together with each user who accesses the Service on its behalf ("Customer," "you," or "your").

By creating an account, clicking "I agree," signing an order form that references these Terms, or otherwise accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a fire department or other entity, you represent that you have authority to bind that entity, and "you" and "your" refer to that entity.

These Terms incorporate by reference our Privacy Policy and the list of sub-processors published at /subprocessors.

If you do not agree to these Terms, do not use the Service.

2. Definitions

3. Who Can Use the Service

You must be at least 18 years old to create an account. Accounts are for the use of fire departments and their authorized personnel. You may not share your account credentials with anyone else, and you are responsible for all activity that occurs under your account.

The Service is offered to United States–based fire departments and their personnel. It is not directed to individuals or organizations outside the United States, and we do not represent that the Service is appropriate or available for use in other jurisdictions.

4. Account and Security

You are responsible for: (a) maintaining the confidentiality of your account credentials, including any multi-factor authentication ("MFA") enrollment; (b) the accuracy of the information you provide; and (c) the activity of every Authorized User you invite to your Department's tenant. You agree to notify us promptly at security@commandestablished.com if you become aware of any unauthorized access to or use of your account.

We strongly recommend enrolling in MFA and using passkeys where available. We may require administrators to enroll in MFA as a condition of access to certain sensitive administrative functions.

5. Subscriptions, Free Trial, Billing, and Refunds

5.1 Free trial

New Departments may evaluate the Service under a 30-day free trial that begins when an administrator creates the Department's tenant. No payment information is required during the trial. At the end of the trial, the Department must either subscribe to a paid plan to continue using the Service or allow the trial to expire. We may, in our discretion, grant trial extensions on request.

5.2 Annual subscription and auto-renewal

Paid subscriptions are sold on an annual term. Each subscription automatically renews for successive one-year terms at the then-current renewal rate unless the Department cancels before the renewal date. Cancellation takes effect at the end of the current term; the Department retains access through the end of the paid term it has already funded.

5.3 Fees, invoicing, and payment

Subscription fees are stated in U.S. dollars and are billed annually in advance in accordance with the Order. Payments are processed by Stripe. Unless otherwise stated, fees do not include taxes, and the Department is responsible for any sales, use, value-added, or similar taxes imposed on the subscription. Invoices are due on receipt.

If a payment is not received when due, we may charge interest on the overdue amount at the lesser of 1% per month or the maximum rate permitted by law, and we may suspend the Service as described in Section 13.4.

5.4 Price changes

We may change our subscription fees from time to time. We will give the Department at least ninety (90) days' advance written notice of any fee increase before it takes effect at a renewal. If the Department does not want to renew at the new rate, it may cancel before the renewal takes effect and will not be charged the new amount.

5.5 Pro-rated refunds on cancellation

If the Department cancels a paid subscription mid-term, we will refund fees paid for the remaining full, unused months of the then-current annual term within thirty (30) days after the effective date of cancellation, to the original payment method. Partial months are not refundable. This Section 5.5 does not apply to fees that Public Users pay to the Department under Section 6 — those are handled by the Department directly.

6. Permit Fees and Stripe Connect

The Service includes an optional feature that allows Departments to collect permit fees and other payments from Public Users via Stripe.

6.1 Department is the merchant of record

To use this feature, the Department must create and maintain its own Stripe Connect Express account and accept Stripe's Connected Account Agreement. Fees paid by Public Users are paid directly to the Department's connected Stripe account. The Department is the merchant of record for all such transactions. Command Established is not a party to the transaction between the Department and the Public User, does not hold or route Public User funds, and does not issue receipts or statements to Public Users in its own name.

6.2 No platform fee from Command Established

Command Established does not charge a platform fee on Public User payments collected through Stripe Connect. Stripe's own processing fees apply and are passed through to the Public User as a transparent "Online Processing Fee" line item by default, unless the Department elects within the Service to absorb those fees itself.

6.3 Department responsibilities

As the merchant of record, the Department is solely responsible for: (a) setting and disclosing its permit and other fees and any applicable taxes; (b) issuing and processing refunds, chargebacks, and dispute responses; (c) compliance with all applicable laws, including consumer-protection, public-records, tax, and payment-card requirements; and (d) its relationship with Stripe under the Connected Account Agreement. The Department agrees that any refund or dispute request from a Public User is the Department's responsibility to resolve, and that Command Established has no obligation to mediate, fund, or process such requests.

6.4 Future platform fees

Command Established does not currently charge a platform fee on permit payments. If we introduce a platform fee in the future, we will provide the Department with at least ninety (90) days' advance written notice before it takes effect.

7. Acceptable Use

You agree not to, and not to permit any Authorized User or Public User acting on your behalf to:

We may investigate suspected violations and, if a violation is confirmed or the Service's integrity or other users' safety is at immediate risk, suspend or terminate access under Section 13.

8. Customer Content

8.1 Ownership

As between the Department and Command Established, the Department owns all Customer Data. These Terms do not transfer ownership of Customer Data to Command Established.

8.2 License to operate the Service

To provide the Service, the Department grants Command Established a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, index (including via our search sub-processor), back up, and otherwise use Customer Data solely as needed to: (a) operate, maintain, and improve the Service; (b) provide features the Department or its Authorized Users request (for example, AI-assisted features described in our Privacy Policy); (c) prevent, detect, and respond to security incidents, fraud, abuse, and technical problems; and (d) comply with law. This license ends when the corresponding Customer Data is deleted under Section 13.5, subject to customary backup-retention and legal-hold exceptions.

8.3 Customer representations

The Department represents and warrants that: (a) it has all rights necessary to submit Customer Data to the Service and to grant the license in Section 8.2; (b) its submission and use of Customer Data does not violate any law or infringe any third-party right; and (c) it will obtain any consents required (including from personnel, applicants, community program participants, and others whose information appears in Customer Data) for Command Established to process that data as described in these Terms and our Privacy Policy.

8.4 Suggestions and feedback

If you give us suggestions, feedback, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use and incorporate them into the Service without obligation to you. You are not required to provide feedback.

9. Intellectual Property

9.1 Our IP

The Service, including all software, designs, documentation, and the "Command Established" name and logos, is owned by Command Established or its licensors and is protected by U.S. and international intellectual property laws. Subject to these Terms and the Department's payment of fees, we grant the Department a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the term of its subscription, solely for the Department's internal public-safety operations.

9.2 Reserved rights

All rights not expressly granted in these Terms are reserved. Nothing in these Terms grants you any right to our trademarks, trade names, or brand elements, except as needed to identify Command Established as the provider of the Service.

9.3 Third-party materials

The Service includes components licensed from third parties (including open-source components). Your use of the Service is subject to any additional terms that apply to those components, which we will make available on request.

10. Privacy and Data Processing

Our collection, use, sharing, and retention of personal information is described in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

For most Customer Data, the Department is the controller (or the equivalent under applicable state privacy laws) and Command Established acts as the Department's service provider / processor. We process Customer Data only as needed to provide the Service and as the Department instructs through its use of the Service.

HIPAA. Command Established does not currently sign Business Associate Agreements under the U.S. Health Insurance Portability and Accountability Act. Departments that are HIPAA-covered entities, or that consider their emergency-medical-services records to be protected health information, are solely responsible for evaluating the Service against their HIPAA obligations before entering identifiable patient information. The Service's EMS-detail modules are provided as records-management functionality, not as a HIPAA-compliant system, and you may not rely on these Terms, the Privacy Policy, or our security documentation as a substitute for a Business Associate Agreement.

Sub-processors. A current list of the third-party sub-processors we use to provide the Service is published at /subprocessors. We will update that page when sub-processors change.

11. Service Availability and Support

11.1 Availability target

We aim for high availability and target 99.9% monthly uptime for the Service, measured across a rolling twelve-month period and excluding: (a) scheduled maintenance, which we will communicate in advance where reasonably practicable; (b) emergency maintenance necessary to preserve the integrity or security of the Service; and (c) events outside our reasonable control, including outages of upstream cloud-infrastructure providers, internet-access failures, denial-of-service attacks, and events described in Section 19.6 (Force Majeure). The Service is otherwise provided on an "as available" basis and we do not offer service credits or other financial remedies for availability shortfalls.

11.2 Support

We provide email-based support to Authorized Users at support@commandestablished.com. We target an initial response within one (1) U.S. business day (Monday through Friday, excluding U.S. federal holidays). Response time is a target, not a guarantee, and "response" means an acknowledgment or initial reply, not a resolution.

12. Warranties and Disclaimers

12.1 Mutual authority

Each party represents and warrants that it has the legal authority to enter into these Terms and that the person accepting these Terms on its behalf has authority to do so.

12.2 Disclaimer of all other warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND ALL ASSOCIATED SOFTWARE, CONTENT, AND INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMMAND ESTABLISHED DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, ACCURACY, AND SYSTEM INTEGRATION. COMMAND ESTABLISHED DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, ERROR-FREE, OR FREE FROM LOSS, CORRUPTION, ATTACK, INTERFERENCE, OR OTHER SECURITY INTRUSIONS.

12.3 Not a life-safety, dispatch, or emergency-response system

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE IS A RECORDS-MANAGEMENT, REPORTING, AND OPERATIONS PLATFORM. IT IS NOT A COMPUTER-AIDED DISPATCH ("CAD") SYSTEM, IT IS NOT A 911 OR EMERGENCY-DISPATCH SERVICE, IT IS NOT CERTIFIED OR APPROVED AS LIFE-SAFETY INFRASTRUCTURE, AND IT IS NOT INTENDED TO BE USED AS THE PRIMARY SYSTEM OF RECORD DURING ACTIVE EMERGENCIES.

YOU MUST MAINTAIN YOUR OWN INDEPENDENT DISPATCH, RADIO, AND EMERGENCY-COMMUNICATIONS SYSTEMS AT ALL TIMES. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING — THROUGH YOUR OWN MEANS, BEFORE ACTING ON IT IN THE FIELD — ALL INFORMATION DISPLAYED BY THE SERVICE, INCLUDING BUT NOT LIMITED TO HYDRANT LOCATIONS AND FLOW DATA, PRE-PLAN AND BUILDING INTELLIGENCE, APPARATUS AND EQUIPMENT STATUS, PERSONNEL AVAILABILITY AND CERTIFICATIONS, ADDRESSES AND MAP LOCATIONS, AND HAZARDOUS-MATERIALS INFORMATION. COMMAND ESTABLISHED IS NOT LIABLE FOR ANY DECISION, ACTION, OR OMISSION TAKEN IN RELIANCE ON INFORMATION DISPLAYED BY THE SERVICE.

12.4 AI-assisted features

Output generated by AI-assisted features of the Service (including content summarization, CAD email parsing, and category suggestions) is produced by third-party models and may be incomplete, inaccurate, or otherwise unsuitable for your purposes. You are solely responsible for reviewing and verifying AI-generated output before relying on it. AI-assisted features are provided "as is" and are subject to the disclaimers in this Section 12.

13. Term, Termination, and Data Export

13.1 Term

These Terms take effect when you first accept them or first use the Service, and continue until the Department's subscription is terminated or expires in accordance with this Section 13.

13.2 Customer cancellation

The Department may cancel its subscription at any time through the cancellation controls in the Service. Cancellation is effective immediately on the date the Department submits the request. Upon cancellation, we will refund fees for the remaining full, unused months of the then-current annual term as described in Section 5.5.

13.3 Termination for convenience by Command Established

We may terminate the Department's subscription for convenience at any time by giving the Department at least sixty (60) days' advance written notice. If we terminate for convenience, we will refund any unused prepaid fees for the terminated portion of the then-current term, calculated pro-rata, within thirty (30) days after the effective date of termination.

13.4 Non-payment

If the Department fails to pay any undisputed fees when due, we may suspend the Service immediately upon notice. If the amount remains unpaid thirty (30) days after it was due, we may terminate the subscription for cause without further notice. Suspension or termination under this Section 13.4 does not relieve the Department of its obligation to pay the outstanding amount.

13.5 Termination for cause

Either party may terminate these Terms for cause if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days after receiving written notice describing the breach in reasonable detail. Material breach by the Department includes any violation of Section 7 (Acceptable Use) that, in our reasonable judgment, cannot be cured.

13.6 Effect of termination; data export

Upon termination or expiration of these Terms for any reason:

(a) The Department's right to access and use the Service ends, except for the export rights in this Section 13.6.

(b) For ninety (90) days after the effective date of termination or expiration (the "Export Period"), we will provide the Department — on written request — with a machine-readable export of Customer Data in a format and structure we reasonably select (for example, JSON, CSV, or the platform's native format), using commercially reasonable efforts. Files and other attachments will be provided in their original format.

(c) After the Export Period ends, we will delete Customer Data from our active systems within a reasonable period, subject to (i) routine backup-retention cycles, which are overwritten on rolling schedules; and (ii) any legal-hold, subpoena, audit, or records-retention obligation to which Command Established is subject, in which case we will retain only the minimum data required and for only as long as required.

(d) If the Department directs us in writing to delete Customer Data earlier than the end of the Export Period, we will do so subject to the same exceptions in (c).

(e) Sections that by their nature should survive termination will survive, including (without limitation) Sections 5.3 (with respect to accrued fees), 7, 8, 9, 10, 12, 14, 15, 16, 17, 18, and 19.

14. Limitation of Liability

14.1 Exclusion of indirect damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Cap on direct damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY THE DEPARTMENT TO COMMAND ESTABLISHED FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14.3 Exceptions

The exclusions and cap in Sections 14.1 and 14.2 do not apply to: (a) a party's indemnification obligations under Section 15; (b) the Department's obligation to pay fees owed under these Terms; (c) a party's gross negligence, willful misconduct, or fraud; or (d) any liability that cannot, under applicable law, be excluded or limited.

14.4 Basis of the bargain

The parties acknowledge that the limitations in this Section 14 reflect the allocation of risk between the parties and are an essential element of the bargain, and that the fees for the Service would be substantially higher without them.

15. Indemnification

15.1 By the Department

The Department will defend, indemnify, and hold harmless Command Established and its officers, directors, employees, and agents from and against any third-party claims, demands, suits, or proceedings (each, a "Claim"), and any resulting losses, damages, liabilities, settlements, judgments, and reasonable attorneys' fees, to the extent arising out of or relating to: (a) Customer Data or any other content the Department submits to the Service; (b) the Department's or an Authorized User's breach of these Terms, including Section 7 (Acceptable Use); (c) the Department's violation of any applicable law; (d) any infringement or misappropriation of a third party's intellectual property, privacy, publicity, or other rights by Customer Data or by the Department's use of the Service other than as permitted by these Terms; or (e) the Department's collection of fees from Public Users under Section 6, including any refund, chargeback, tax, or dispute arising from that collection.

15.2 By Command Established

Command Established will defend, indemnify, and hold harmless the Department from and against any third-party Claim, and any resulting losses, damages, liabilities, settlements, judgments, and reasonable attorneys' fees, to the extent the Claim alleges that the Service, as provided by Command Established and used by the Department in accordance with these Terms, infringes a third party's U.S. patent, copyright, trademark, or trade secret. Command Established has no obligation under this Section 15.2 for any Claim arising from: (i) Customer Data or any other content the Department submits; (ii) modifications to the Service made by anyone other than Command Established; (iii) combination of the Service with any product, service, or data not provided by Command Established, where the Claim would not have arisen but for the combination; or (iv) the Department's use of the Service other than as permitted by these Terms.

15.3 Procedure

As a condition of a party's indemnification obligations, the indemnified party must: (a) give the indemnifying party prompt written notice of the Claim (delay in notice relieves the indemnifying party of its obligations only to the extent the delay causes prejudice); (b) give the indemnifying party sole control over the defense and settlement of the Claim, except that the indemnifying party may not settle any Claim in a way that admits fault or imposes any non-monetary obligation on the indemnified party without that party's prior written consent (not to be unreasonably withheld); and (c) reasonably cooperate with the indemnifying party in the defense at the indemnifying party's expense. The indemnified party may participate in the defense using its own counsel at its own expense.

15.4 Sole remedy for IP claims

The rights and obligations in Section 15.2 are the Department's sole and exclusive remedy, and Command Established's entire liability, for any third-party intellectual-property infringement claim relating to the Service.

16. Public Users

When you interact with a Department's Command Established–hosted page — for example, to submit a permit application, apply to volunteer, view a community-risk-reduction event page, or make a payment to a Department — you are interacting with the fire department, not with Command Established. Command Established provides the technical platform on behalf of the Department.

Your submission, any fees you pay to the Department, and any refund, chargeback, or dispute you wish to raise about that submission or payment are handled by the Department under its own policies and applicable law. Command Established is not a party to that interaction.

Your use of these public pages is subject to these Terms (as they reasonably apply to a Public User — for example, Section 7 on acceptable use) and to our Privacy Policy. You may direct any question about how your information is handled to the Department first; you may also contact us at privacy@commandestablished.com.

17. Governing Law and Dispute Resolution

17.1 Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.2 Informal dispute resolution

Before filing any formal legal proceeding, the parties agree to try in good faith to resolve the dispute informally. The party raising the dispute must send a written description of it to the other party (to Command Established at legal@commandestablished.com; to the Department through its administrator contact on file). For thirty (30) days after that notice, the parties will meet and confer in good faith — including by escalation to executives with authority to resolve the dispute — to attempt to resolve it. Neither party may file a formal legal proceeding before that period ends, except as permitted in Section 17.4.

17.3 Exclusive venue

If the dispute is not resolved during the informal period, any action or proceeding arising out of or relating to these Terms or the Service must be brought exclusively in the state or federal courts located in New Castle County, Delaware, and each party irrevocably consents to the personal jurisdiction of, and venue in, those courts and waives any objection based on forum non conveniens.

17.4 Injunctive relief

Notwithstanding Sections 17.2 and 17.3, either party may seek immediate injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, trade secrets, or confidential information, without first complying with the informal-resolution process.

17.5 Jury trial waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

17.6 Public-entity carve-out

If any provision of this Section 17 is unenforceable against the Department because the Department is a public entity subject to state laws limiting choice of law, venue, jury-trial waivers, or similar provisions, the remaining provisions of this Section 17 and of these Terms will remain in full effect, and the unenforceable provision will be interpreted and enforced to the maximum extent permitted by law.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top and, for any material change, provide additional notice — for example, an in-product notice or an email to the Department's administrator contact — at least thirty (30) days before the change takes effect. Your continued use of the Service after the change takes effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may cancel as provided in Section 13.2.

19. Miscellaneous

19.1 Entire agreement

These Terms, together with the Privacy Policy, the Subprocessors page, and any Order or other written agreement signed by both parties that expressly references these Terms, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous understandings on the subject. In the event of a conflict, a signed Order that expressly overrides these Terms will control for the matters it addresses.

19.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.3 No waiver

A party's failure to enforce any provision of these Terms is not a waiver of its right to do so later. Any waiver must be in writing and signed by the waiving party.

19.4 Assignment

The Department may not assign these Terms or any rights or obligations under them without Command Established's prior written consent (not to be unreasonably withheld), except that either party may assign these Terms without consent to a successor in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets, upon written notice to the other party. Any assignment in violation of this Section is void.

19.5 Notices

Notices to Command Established under these Terms must be sent to legal@commandestablished.com (with a copy, for notices of breach, to the mailing address we publish on our website at the time of notice). Notices to the Department will be sent to the administrator email on file and are effective on transmission.

19.6 Force majeure

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, fire, war, civil unrest, acts of terrorism, labor disputes, pandemic, government action, upstream cloud-infrastructure outages, and failures of the public internet.

19.7 Independent contractors

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, franchise, or employment relationship.

19.8 No third-party beneficiaries

These Terms do not confer any rights on any person or entity other than the parties and their permitted successors and assigns.

19.9 Government customers

If the Department is a federal, state, local, or tribal government entity, the Service is provided as a "commercial product" and these Terms govern the Department's use of it. Any additional flow-down or government-specific terms must be set out in a signed written addendum to these Terms; otherwise, these Terms control.

19.10 Headings

Section headings are for convenience only and do not affect interpretation.

20. Contact

For questions about these Terms or the Service, contact us at: