Compliance Programs: Track Member Requirements, LOSAP Points & Pay Eligibility

A compliance program is a set of requirements your department defines, and Command Established evaluates every applicable member against them in real time. Instead of cross-referencing spreadsheets, call logs, and training records at the end of the year, you define the rules once and the system tells you who's meeting them and who isn't — every day, automatically.

Use compliance programs for anything where your department needs to know which members qualify:

• Active member requirements — the calls, training, and certifications a volunteer must maintain to stay active
• Pay eligibility — annual stipends, volunteer incentive pay (VIP), or educational incentive pay tied to specific activity
• LOSAP points — length of service award programs that score members across multiple activity categories
• Certification programs — EMR, EMT, or other programs requiring a combination of CEUs, credentials, and licenses
• Custom programs — any combination of requirements your department tracks

This article covers creating and configuring programs. For a focused walkthrough of setting up LOSAP point tracking, see LOSAP Points Tracking.

Creating a Program

1. Go to Settings > Compliance Programs
2. Click New Program
3. Choose a starting template or start from scratch

Templates

Command Established offers five templates to get you started quickly. Each pre-populates a program with common requirements that you can then adjust:

• Active Member Requirements — 50+ calls, 24 hours training, active CPR, valid driver's license
• EMR Program Compliance — 30 hours training, CPR, state EMS license, valid DL
• Annual Stipend Eligibility — 50+ calls
• VIP (Volunteer Incentive Pay) — 30 hours training
• LOSAP Points Program — Points-mode program with categories for calls, meetings, standby, training, drills, duties, and an officer bonus

Templates are starting points — change any field, add or remove requirements, adjust thresholds to match your department's rules.

Threshold vs. Points Mode

Every program operates in one of two modes. Choose the one that matches how your department evaluates the requirement.

Threshold Mode (AND Logic)

Each requirement has a target, and a member must meet all of them to be compliant. This is the right mode for programs where the answer is simply "yes, they qualify" or "no, they don't."

Examples:

• Active member: 50+ calls AND 24+ training hours AND active CPR AND valid DL
• Stipend eligibility: 30+ hours of approved training
• EMR compliance: training hours AND CPR AND state license AND DL

Points Mode (Additive Scoring)

Each requirement earns points based on activity, with optional caps per category. A member qualifies by reaching a point threshold across a minimum number of categories. This is the right mode for LOSAP and any scoring system where different activities contribute different amounts.

Example (Maryland-style LOSAP):

• 1 point per alarm responded to (max 40 points)
• 1 point per meeting attended (max 25 points)
• 1 point per 4 hours of standby (max 20 points)
• 1 point per 2 hours of training courses (max 20 points)
• 25 flat points for officers
• Threshold: 50 points across at least 2 categories

When you select Points mode, additional fields appear:

• Point threshold — total points needed to qualify (e.g., 50)
• Minimum categories — the member must earn points in at least this many distinct categories (e.g., 2)

A live summary shows the maximum achievable points and warns you if requirements can't reach the threshold or if the minimum categories exceeds what's configured.

For a detailed walkthrough of configuring points programs, see LOSAP Points Tracking.

Evaluation Period

Choose when the compliance clock starts and stops:

• Calendar year — January 1 through December 31. The most common choice for departments that evaluate annually.
• Fiscal year — starts on a month you choose (e.g., July 1 through June 30). Use this when your department's reporting period doesn't align with the calendar year.
• Rolling 12 months — always evaluates the trailing 12 months from today. Use this for programs where compliance is evaluated continuously rather than annually.

When you select Fiscal year, a month picker appears so you can set the start month.

Who Does This Apply To?

By default, a program applies to all active members. Use the applicability filters to narrow it:

• Statuses — Active, Inactive, On leave. Empty means active members only.
• Personnel types — Career, Volunteer, Paid on-call. Empty means all types.
• Ranks — Select specific ranks. Empty means all ranks. Ranks are populated from your department's rank definitions.

As you adjust filters, a live count updates to show how many members the program currently applies to.

Requirement Types

Each requirement evaluates one dimension of a member's activity or credentials. A program can have up to 20 requirements.

Activity Requirements

These count how much a member has done during the evaluation period.

Training Hours

Counts hours of training a member has attended. You can filter by:

• Training types — restrict to specific types (e.g., only company structural, only hazmat). Empty means all types count.
• Training credit categories — restrict to department-defined credit categories (e.g., "EMS", "Fire Operations"). This is useful when your department classifies training into buckets that don't map directly to the built-in types. Empty means all categories count.
• Formats — restrict to drills only, courses only, or both. This matters for LOSAP programs that score drills and classroom training separately.

When both training types and credit categories are selected, training must match at least one filter from each group.

Call Count

Counts incident responses in the evaluation period. You can filter by NERIS incident type to restrict which calls count — for example, counting only fire responses or only EMS calls. The NERIS type picker shows all incident types grouped by category, with NFIRS legacy codes displayed alongside for reference. Empty means all incidents count.

See Advanced Filtering below for details.

Event Attendance

Counts attendance at department events. You can filter by event type (meetings, standby, fundraisers, etc.) and set targets by event count, hours, or both.

Rig Checks

Counts completed apparatus check-offs during the evaluation period. See Check-Off Templates for how to set up apparatus check-offs.

Credential Requirements

These check whether a member holds a specific credential — they're boolean (yes/no), not counted.

Certification Active

Checks that a member holds a current, non-expired certification. You can select from:

• Certificate definitions your department has created — these are specific, named certifications like "Tennessee EMR License" or "NFPA 1001 Firefighter I"
• Legacy certification types — broad categories like CPR, EMT Basic, Paramedic, HazMat Awareness, Firefighter I, Firefighter II

Use certificate definitions when you need to match a specific credential. Use legacy types when any certification of that type qualifies.

Driver's License Valid

Checks that the member has a current, non-expired driver's license on file. No configuration needed.

Skill Check-Off

Checks that a member has passed a specific skill check-off. Optionally require it within a specific number of months (1–120). If no time limit is set, the check-off must fall within the evaluation period.

Skills are defined under Training. If your department hasn't created any skills yet, the editor will prompt you to create one first.

SOP Acknowledgment

Checks that a member has acknowledged current SOPs. You can select specific SOPs, or leave empty to require acknowledgment of all current published SOPs.

When set to "all current SOPs," the requirement checks that the member has acknowledged the current version of each SOP — acknowledging an older version doesn't count.

Points-Mode Only

Officer Bonus

Awards flat points to members who hold specific ranks. Only available in points mode. Configure which ranks qualify and how many points they earn. Useful for LOSAP programs that give officers credit for their leadership role.

Gating vs. Tracked Requirements

In threshold mode, each activity requirement (training hours, call count, events, rig checks) has a "Track only" option.

• Gating (default) — the requirement has a target and the member must meet it to be compliant. Appears as green (met) or red (not met) on the dashboard.
• Tracked — the requirement reports the member's current count but does not affect their compliance status. Appears as a blue pill on the dashboard. Use this for metrics you want to monitor alongside the compliance program without making them pass/fail criteria.

Example: You require 50 calls and 24 training hours (gating), but you also want to see each member's event attendance (tracked). A member with 50 calls and 24 hours is compliant even if they attended zero events — but you can still see and export the event count.

Advanced Filtering

Training Credit Categories

If your department has created training credit categories (under Settings > Training), you can use them to filter training hours requirements. Credit categories are department-defined classifications that let you group training records into buckets like "EMS Continuing Education," "Fire Suppression," or "Technical Rescue."

When you add credit categories to a training hours requirement, only training sessions tagged with at least one of those categories will count toward the requirement. This is particularly useful for:

• EMS compliance — count only training classified as EMS CEUs
• State-specific mandates — track hours in a specific discipline

Credit categories work alongside training types: if you select both, the training must match at least one type and at least one credit category.

NERIS Incident Type Filtering

Call count requirements can be filtered by NERIS incident type to count only specific kinds of calls. This is useful when:

• A stipend program should only count fire responses, not EMS calls
• An EMS compliance program should only count medical incidents
• A specialized program tracks only hazmat or technical rescue responses

The NERIS type picker shows incident types grouped by category (Fire, EMS, Hazmat, etc.) with the NFIRS legacy code displayed alongside each type for reference. You can search by name or code. Select as many types as needed — a call counts if it matches any selected type.

When no types are selected, all incidents count regardless of type.

Incidents that don't match the filter still appear in the member's evidence detail (marked as "not counted") so you can see why a specific call wasn't included.

The Compliance Dashboard

Navigate to Compliance Programs from the sidebar (under Personnel) to see the dashboard.

Program Selector

The left rail lists all active programs with:

• Program name
• Mode and member count
• Compliance rate badge (green above 80%, yellow above 50%, red below 50%)

Click a program to see its details.

Summary Tiles

Four tiles at the top of the detail view:

• Compliance rate — percentage and count (e.g., "85% · 34 of 40")
• Compliant — members meeting all requirements (green)
• At risk — members on pace but not yet met (amber)
• Non-compliant — members who have not met requirements (red)

Member Matrix

A table showing every applicable member with a column for each requirement:

• Activity columns show progress as colored pills: green (met), amber (at risk), red (not met), or blue (tracked)
• Credential columns show a check mark (met) or X (not met), with expiration dates for expired certifications
• Status column shows the overall compliance status

Click any member row to open a detail view showing the evidence behind each requirement — which training sessions counted, which calls, which certifications, etc. Evidence items link back to the original record.

Filtering and Search

Use the filter bar to show only compliant, at-risk, or non-compliant members. The search box filters by member name.

Exporting

• CSV — downloads a spreadsheet with one row per member and one column per requirement, showing met/not-met status with counts. Opens cleanly in Excel.
• Print — generates a formatted report suitable for board meetings, LOSAP administrators, or state agencies. Includes department name, program details, summary statistics, and the full member matrix.

Personnel View

Each member's profile includes a Compliance tab showing their status across all active programs they're enrolled in:

• Not compliant programs appear first with a red indicator and a breakdown of which requirements are met and which aren't, with progress bars for activity requirements
• In progress programs show current progress toward each requirement
• Compliant programs show a compact green confirmation

Click any program card to see the full evidence detail — every training session, call, event, and credential that was evaluated.

A badge on the Compliance tab header shows how many programs the member is not compliant with, so you can spot issues at a glance from the personnel list.

Dashboard Widget

Add the Compliance Programs widget to your department dashboard to see compliance rates at a glance. The widget shows up to four active programs with progress bars and compliance percentages. Click the widget to jump to the full compliance dashboard.

Draft vs. Active Programs

Programs start in Draft status. Draft programs:

• Are visible only in Settings, not on the compliance dashboard
• Can be edited freely without affecting live compliance evaluation
• Let you preview how many members would qualify before going live

When you're satisfied with the configuration, change the status to Active. Active programs appear on the compliance dashboard, in member profiles, and in the dashboard widget.

To retire a program, archive it from the program editor. Archived programs are hidden from all views but preserved for historical reference.

Frequently Asked Questions