Enable Push Notifications
Push notifications let Command Established reach you the moment something happens — a new incident comes in from dispatch, you're assigned to a call, a training gets scheduled, or a certification is about to expire. They arrive on your device even when the app is closed and you're doing something else, so you don't have to keep checking in.
This guide covers turning on push for the installed app and your browser. It takes three steps: install the app, turn on push, then choose what you want to be notified about.
Step 1 — Install the app first
On iPhone and iPad, web push only works once Command Established is added to your Home Screen and opened from that icon — not from a browser tab. This is an Apple requirement: iOS and iPadOS (version 16.4 and later) only deliver web push to an installed app, and only when it was installed using Safari.
If you haven't installed it yet, follow our short guide first, then come back here:
On Android (Chrome) and on desktop Chrome or Edge, you can enable push without installing — but we still recommend installing the app. An installed app launches in its own window, shows up alongside your other apps, and is the most reliable way to receive notifications.
Step 2 — Turn on push
Once you're signed in (and, on iPhone/iPad, opening the app from your Home Screen):
- Open Settings → Notifications in the app. You can also tap Enable on the push prompt that appears at the top of the notification center.
- Tap Enable in the Push Notifications section.
- Your browser or device will pop up a permission prompt asking whether Command Established can send you notifications. Choose Allow.
That's it — the device is now registered. If you choose Don't Allow or Block by mistake, see the troubleshooting section below for how to turn it back on.
Tip: Push is per-device. If you use Command Established on both a phone and a computer, turn it on separately on each device you want notified.
Step 3 — Choose what you get pushed
Once push is enabled, new delivery options unlock under Settings → Notifications.
Set your default channel. Your default channel controls how every notification reaches you unless you override a specific type. With push on, your choices include:
- In-app + Push
- In-app + Email + Push
(The non-push options — In-app only, In-app + Email — are still available too.)
Override individual types. Under Notification Types, you can change the channel for any single type without touching your default. For example, you might keep most things in-app but set Incident assigned to In-app + Email + Push so a real call always buzzes your phone.
Delivery-only alerts. A few alerts — like a new CAD incident from dispatch — never show up in the in-app list; they're delivered straight to you. For these, the options are framed as delivery only: Push, Push + Email, Email, or None.
Send a test. After enabling push, Command Established shows a send a test notification button. Tap it to confirm a notification actually lands on this device. If it doesn't arrive, work through the troubleshooting steps below.
Troubleshooting & FAQ
I tapped "Don't Allow" or "Block" by mistake — how do I turn it back on?
Once you've blocked notifications, the app can't ask again — you have to re-allow them in your device or browser settings, then return to Settings → Notifications and tap Enable.
- iPhone/iPad: Open the iOS Settings app → Notifications, find Command Established in the list, and turn Allow Notifications on. Make sure Lock Screen, Notification Center, and Banners are enabled.
- Android (Chrome): Open Settings → Apps → Chrome → Notifications, make sure notifications are on, and confirm the commandestablished.com (or Sites) category is enabled.
- Desktop Chrome or Edge: Click the tune/lock icon at the left of the address bar, open Site settings (or Permissions), set Notifications to Allow, and reload the page.
I'm not getting notifications.
Notifications can be blocked at a few different levels. Work through these — the most likely causes are first:
- Check Do Not Disturb / Focus. A Focus or Do Not Disturb mode on your phone or computer will silence notifications. Turn it off and try a test again.
- Check device-level permissions. Make sure your operating system is allowing the app (or your browser) to show notifications — see the re-enable steps above.
- Android battery saving. Aggressive battery optimization can stop background notifications. Open Settings → Apps → Chrome → Battery and set it to Unrestricted.
- Network blocks. Some workplace networks, firewalls, or VPNs block the push service. Try another network (such as cellular) to rule that out.
- Re-register the device. Turn push off and back on under Settings → Notifications to re-register this device, then send another test.
- Stay up to date. Make sure your browser and operating system are current.
Do I need to keep the app open to get notifications?
No. Once push is enabled, notifications arrive even when the app is closed and you're using your device for something else — that's the whole point. (On iPhone and iPad this requires the installed Home Screen app; see below.)
Does this work on my iPhone?
Yes, with one requirement: on iPhone and iPad, push only works when Command Established is installed to your Home Screen from Safari and opened from that icon, on iOS/iPadOS 16.4 or later. Push will not work from a Safari browser tab. See How to install Command Established as an app for the install steps.
Will I get duplicate notifications on multiple devices?
Each device is enabled separately, so a notification goes to every device where you've turned push on. If you only want alerts on one device, leave push off on the others — or disable it from Settings → Notifications on the device you don't want notified.