Let's give First Due its due: it's a capable, fast-growing platform, and it's trusted for fire incident documentation and NERIS at agencies as large as FDNY — backed by a $355 million investment to keep scaling. If you command a metro agency, it belongs on your shortlist and this page won't talk you out of it.
That capital can fund real product investment. It also has to earn a commensurate return. We believe that creates outsized pressure to increase revenue per customer—through pricing, renewals, and add-ons—and to maximize margins. Command Established intentionally avoids that outside-investor pressure. We may grow more slowly as a result, but our incentives remain more closely aligned with departments that value predictable pricing.
Most American fire departments are not metro agencies. For a volunteer or combination department, the questions are plainer: what does it cost, what's actually in that number, and what does it cost just to get in the door? Those are the questions public procurement records happen to answer.
What One 2025 First Due Agreement Actually Says
In 2025, the Town of Jamestown, Indiana published its First Due agreement: $9,435 a year for the subscription, plus $2,687 in one-time fees — $12,122 in year one. The quoted scope included pre-plans, Responder, hydrants, inspections, NFIRS reporting, personnel, advanced training, events, assets and inventory, and CAD integration. It did not include scheduling or ePCR, which First Due offers in other configurations. See the public First Due quote and the town's approval minutes.
Up to two stations, unlimited users, every module — scheduling included, setup included, migration included. Pricing page, no quote required.
Belmont Fire District (SC): $8,950/yr base suite + $2,100/yr scheduling add-on + $1,000 one-time setup — $11,050/yr in the years after. Source: public board packet, 2024.
Olivette, MO approved First Due the same way — an $8,750/yr ongoing rate (its first term prorated to $7,100) plus an $800 one-time setup fee (public council agenda). These are two customers' quoted configurations, not a universal rate. Figures last reviewed July 2026; always confirm current pricing with the vendor.
What the Difference Buys
Against Belmont's quote, the gap is about $10,300 in year one and about $9,300 every year after. On an apparatus floor, that's not abstract:
Roughly the first-year Belmont delta, spent on the apparatus floor instead. Gear estimates from our pricing page.
Two Philosophies, Not Two Qualities
The difference isn't polish — it's how the product is sold. First Due assembles a quote from module bundles sized to your department, with scheduling offered separately in the Belmont proposal. Command Established sells one thing, one way: every module — incidents, scheduling, training, inventory, inspections, permits, the rest — at a number printed on the website. You can price us at midnight without talking to anyone, and your treasurer can budget it in March knowing it won't sprout add-ons in June.
| Command Established | First Due | |
|---|---|---|
| Published pricing | $1,736/yr, all modules (pricing) | Not published — quoted per department (Belmont, Olivette) |
| Setup fees | $0 | $800–$1,000 one-time in the public quotes above |
| Renewal price terms | At least 90 days' notice before any renewal increase (Terms) | One 2025 Jamestown agreement permits up to a 10% annual renewal increase; out-of-scope services may be charged separately with written acceptance |
| Scheduling | Included | A $2,100/yr add-on in the Belmont quote |
| Users | Unlimited | Subscription sized to the department |
| NERIS reporting | Direct submission — NERIS V1 Data Exchange Compatible | V1 Data Exchange Compatible (per FSRI's partner list, July 2026) |
| EMS ePCR | Not yet | Offered |
| Free trial | 30 days, no credit card | Demo and quote process |
Switching is on us
Both quotes above include a one-time setup fee. Ours never will — you shouldn't have to pay a fee just to be our customer. Bring your exports and our team does the move with you, for nothing.
Where First Due Shines
Integrated EMS ePCR, community-engagement tools, and proven deployments at the largest agencies in the country — if you need those at that scale, get their quote and weigh it seriously. A May 2025 Tybee Island procurement memo provides a public-sector proof point: although ESO proposed the lower price, evaluators said First Due “scored significantly higher in functionality” (public agenda packet). If you're buying software for the department you actually are, weigh that capability against a flat number with everything already in it.
Comparing more of the market? The ESO, Emergency Reporting, and Station Boss pages use the same public-record approach — the full set is at /compare.
Frequently Asked Questions
What does First Due actually cost?
There's no public rate card — quotes are sized per department. The public record gives real examples: Belmont Fire District was quoted $8,950/yr plus a $1,000 one-time setup fee, with scheduling a further $2,100/yr — $12,050 in year one and $11,050 annually after that (board packet). Olivette approved $8,750/yr plus $800 setup (council agenda). Those are two customers' configurations — confirm current numbers with the vendor.
Does Command Established do everything First Due does?
The core overlaps: NERIS incident reporting, scheduling, training, personnel, assets, checks, hydrants, pre-plans, inspections, permits, and community risk reduction. The one real gap is EMS ePCR, which First Due offers and we don't have yet. If integrated ePCR is a requirement today, that genuinely favors them. Our full feature list.
How much does Command Established cost?
$1,736 a year for up to two stations — every module including scheduling, unlimited users, no setup fee. Additional stations are $1,736 each. It's all on the pricing page.
Can you migrate our data from First Due?
Yes, free. Incident history, personnel, training, and inventory records come across through export files, AI-assisted import, and our team's help.
Does Command Established support NERIS?
Yes — incidents are structured for NERIS as you write them and submit directly. Command Established is NERIS V1 Data Exchange Compatible and listed on FSRI's integration partners page. (Credit where due: First Due's NERIS work is strong too. This row is a tie.)
What happens if we outgrow you?
Growth doesn't change your price — users and incidents are unlimited, and more stations are a flat $1,736 each. And if you ever do leave, module exports are self-serve, our team assists with a complete export, and remaining full unused months are refunded under our Terms.
Command Established is an independent product and is not affiliated with, endorsed by, or sponsored by First Due (Locality Media, Inc.). All trademarks are the property of their respective owners and are used here for identification and comparison only. Details about First Due come from the public sources linked on this page and were last reviewed in July 2026 — always confirm current pricing with the vendor. See something out of date? Let us know and we'll correct it.