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Delete your account or data

This page explains how to delete your account with Command Established, LLC, which also signs you in to the CE Dispatch app on iPhone and Android, and how to delete some of your data without closing your account.

Delete your account

  1. Email privacy@commandestablished.com from the email address you sign in with.
  2. Use the subject line "Delete my account". Include your name and the fire departments you belong to.
  3. We'll confirm the request came from you, then let you know when your account has been deleted. We complete requests within 45 days, and usually much sooner.

In the CE Dispatch app, Settings → Delete account opens this page.

If you only want to leave a department, you don't need to delete your account: ask your department's administrator to remove you from the department.

What's deleted

When we delete your account, we delete:

  • Your account: your name, email address, phone number, password, and any Google sign-in linked to it
  • Your sign-in sessions, on the web and in the CE Dispatch app
  • Your CE Dispatch registrations: each device's push notification token, app version, and alert tone
  • Your personal settings, such as notification preferences and paused dispatch alerts

You're signed out everywhere, and you stop receiving dispatch alerts and other notifications.

What your department keeps

Records you created or appear in as part of your work for a fire department belong to that department, not to your personal account. These include incident reports, call responses, training and certification records, inspections, and the department's audit log of changes. The department keeps them under its own records obligations, so deleting your account doesn't delete them, and they may still show your name.

To ask for any of those records to be changed or deleted, contact your department. If you contact us, we'll pass your request to the department.

We also keep, for a limited time:

  • Security records of sign-ins (for example, sign-in attempts and the IP address they came from), for a rolling period used to detect fraud and abuse
  • Backups, which are overwritten on a rolling cycle

Delete some of your data without closing your account

  • Remove CE Dispatch from a phone: sign out of the app (Settings → Sign out). That phone's registration (its push token, app version, and alert tone) is deleted straight away. If you uninstall the app without signing out, the registration is deleted after 90 days without use.
  • Stop a department's dispatch alerts: in CE Dispatch, open Settings and turn off that department under "Departments that page you".
  • Delete specific information: email privacy@commandestablished.com saying what you'd like deleted. We'll delete what we hold for you directly, and pass anything held for a department to that department.

For more about what we collect and why, see our privacy policy.