Manage Your Community Risk Reduction Programs

Command Established helps your department plan, execute, and report on CRR programs aligned with NFPA 1300. Publish request forms residents fill out from your public portal, triage every request on a kanban board, track smoke alarm installs, home safety visits, and community events—then prove your impact with real numbers.

One Page for Your Whole CRR Operation

The CRR page puts everything on five tabs: Activities for the work your crews perform, Programs for your ongoing initiatives, Requests for the triage queue of incoming resident requests, Forms for the public request forms you publish, and Stats for month-over-month and year-over-year impact metrics.

Command Established CRR page showing the tabbed layout with the activities table

The CRR page with Activities, Programs, Requests, Forms, and Stats tabs.

Let Residents Request Services Online

Stop taking smoke alarm requests over the phone and on sticky notes. Build a request form in minutes, publish it to your department's public portal, and share the link—or print the QR code—anywhere your community will see it.

The form builder supports twelve question types: short and long text, dropdowns, multi-select, checkboxes, yes/no, numbers with min/max bounds, photo and file uploads, dates, phone, email, and address. Add conditional follow-up questions that only appear when they're relevant ("Do you rent? → Has your landlord been told?"), offer an "Other" choice with a write-in box, and map answers directly onto the request—service address, preferred dates, contact details—so your staff can act on them without re-typing anything.

Command Established CRR form builder showing questions, conditional follow-ups, and request field mapping

The form builder with drag-and-drop questions, conditional visibility, and request field mapping.

A public CRR request form on the department's public portal

What residents see: a clean, department-branded form—no account required.

Every submission is verified by email before it reaches your queue, so you never chase spam. Rate limiting and honeypot protection are built in. After confirming, residents get their own status page where they can see when your crew is scheduled to visit—and they're emailed automatically when the request is scheduled, completed, or declined.

Triage Requests on a Kanban Board

Verified requests land in the Requests tab as a four-column board: New, Scheduled, Completed, and Declined. Filter by program or by assignment—all requests, just yours, or the unassigned queue. Each card shows the requester, what they asked for, how long they've been waiting, and who owns it.

Command Established CRR request queue showing the kanban board with new, scheduled, completed, and declined columns

The request queue: drag a card to schedule, decline, or complete it.

Open a request to see everything the resident told you—every answer, every uploaded photo—alongside their contact details, preferred language, and a full status timeline. Assign it to a person, a crew, or both. Commit to a visit window and the resident sees it on their status page immediately.

Command Established CRR request detail showing requester information, questionnaire answers, and status timeline

Request detail with the scheduled window, requester card, questionnaire answers, and timeline.

From Request to Recorded Impact

When the visit happens, one click on Log activity opens a pre-filled activity form: the program, the address, the scheduled date, and a title are already there. Record what your crew actually did—alarms installed, batteries replaced, referrals made—and the request is automatically marked complete and linked to the activity. The resident gets a completion email, and the numbers roll straight into your program metrics. A request is what someone asked for; an activity is what your department did—and Command Established keeps the two connected.

NFPA 1300-Aligned Programs & Activities

Organize your outreach into programs and activities. Programs represent ongoing CRR initiatives—public education, home safety visits, smoke alarm installs, CO detector programs, car seat checks, school programs, senior safety, wildfire mitigation, and more. Each program type maps to NFPA 1300 categories so your data is ready for federal reporting.

Under each program, schedule individual activities and capture what matters: contacts reached, households visited, smoke alarms installed, CO detectors placed, car seats inspected, materials distributed, and referrals made. Assign personnel and track hours so you know exactly who contributed and how much time your department invests in community risk reduction.

Command Established CRR programs list showing program types, statuses, and target audiences

Programs list with type, status, target audiences, and start dates.

Command Established CRR program detail showing wildfire preparedness program with description, target audience, and timeline

Program detail with status, description, target audiences, risk addressed, timeline, and funding information.

Public Event Pages Your Community Can Find

When you mark an activity as published, it gets its own public URL—no login required. Community members see the event title, date and time, location with an interactive map, your department's contact information, and a full event description. An "Add to Calendar" button lets them download an ICS file straight to their phone or computer.

After the event, the page automatically updates with a summary of what your department accomplished: contacts reached, households visited, smoke alarms installed, and more. Every CRR activity becomes a discoverable community resource that shows your department's impact.

Command Established CRR activity detail showing share link, event details, location, and assigned personnel

Activity detail with public share link, event details, location, and assigned personnel.

Command Established public event page showing event title, date, location map, description, and contact information

A public event page with event details, interactive map, contact information, and calendar download—accessible to anyone without an account.

Every published activity can be printed as a letter-size flier with your department's logo, event details, a location map, and a QR code that links directly to the public event page. Request forms get the same treatment: print a "Scan to request a service" QR code for station lobbies, senior centers, and community events. Print fliers for bulletin boards, hand them out at events, or post them in station lobbies—one click to print, one scan to reach you.

Need just the QR code? Download it as a standalone PNG for newsletters, social media posts, or other materials. The code always points to your live public page, so community members get the latest details no matter where they scan it.

Command Established print-ready flier with department branding, event details, contact information, and QR code

A print-ready flier with department name, event information, contact details, and QR code linking to the public event page.

Document Every Activity with Photos

Upload up to ten photos per activity to document your department's community engagement. EXIF data is extracted automatically to record when and where each photo was taken. Use the photos in grant reports, community newsletters, annual reports, and social media—visual proof of the work your department does every day.

Track Your Impact with Real Numbers

The Stats tab aggregates metrics across all your programs and activities. See total contacts reached, households visited, smoke alarms installed, CO detectors placed, car seats inspected, and materials distributed—this month and this year, side by side.

Pull the numbers you need for annual reports, grant applications, and ISO audits. Filter by date range to see year-to-date totals or drill into a single month. Your CRR data is always up to date and ready to share.

Command Established CRR activities list showing all activities with type, program, status, contacts, and published status

Activities list with type, program, status, contact counts, and publication status across all CRR programs.

Built for Fire Department CRR

Public Request Forms — Build custom forms with twelve question types, conditional follow-ups, and "Other" write-ins. Publish to your public portal with a shareable link and printable QR code.
Email-Verified Intake — Every request is confirmed by email before it reaches staff. Rate limiting and honeypot protection keep the queue clean without a captcha.
Request Triage Board — A kanban queue of New, Scheduled, Completed, and Declined. Assign to a person or crew, commit to a visit window, and the resident sees it on their status page.
Request-to-Activity Flow — Log the completed visit with one click; the activity is pre-filled from the request and the metrics roll into program reporting automatically.
14 NFPA 1300 Program Types — Public education, home safety visits, smoke alarm installs, CO detectors, car seats, juvenile firesetter intervention, community events, school programs, senior safety, cooking safety, fall prevention, wildfire mitigation, and more.
Public Event Pages — Published activities get a public URL with event details, interactive map, and "Add to Calendar"—no login required for your community.
Printable Fliers with QR Codes — One-click print a letter-size flier with department branding, event information, location map, and a QR code linking to the public page.
Personnel & Hours Tracking — Assign crew members to activities and track hours spent. Know who participated and how much time your department invests in CRR.
Photo Documentation — Upload up to ten photos per activity with automatic EXIF extraction. Visual records for grants, reports, and community outreach.
Outcome Metrics — Track contacts reached, households visited, smoke alarms, CO detectors, car seats, materials distributed, and referrals. Aggregate by program or month.

Strengthen Your Community Outreach

Community risk reduction saves lives and reduces calls. Command Established gives your department the tools to take requests from the public, plan programs, track activities, share events publicly, and prove your impact with real data. Whether you run one smoke alarm blitz a year or a full CRR calendar, it scales with you.